Information Security & Privacy Policy

Protecting your personal information is a very important responsibility to us.

In this Terms of Privacy and Information, we will guide you on how to receive and process your personal information.

1. Why do we process your personal data?

When you submit your personal data to us, we will receive and process your personal information for the following purposes:

1.1 To answer questions or contact you more effectively

We will receive your information and process your personal data when you contact us through online contact forms.

We will process your name, title, business registration information including: address, email, phone number, company name and any other information you provide us in the entry. information of the contact form.

We will receive and process this information based on your consent, and you can stop giving us information any time you wish.

1.2 To conduct surveys or organize other communication (marketing) activities

We receive and process your personal data and send you surveys about new product or service information, or send you promotional information to help you stay informed. about outstanding events as well as special offers from Loup Network products and services. We directly receive the profile and analyze your interactions with us. That helps us to better understand your personal preferences and thereby continuously improve our products to meet your goals and needs.

We receive and analyze your information such as your name, address, date of birth, email address and other topics that you actively share with us (we use information only when and only if the above information is provided voluntarily by you without being forced).

We are committed to only using the information above with your consent and permission, you also have the right to stop providing information to us at any time you want.

1.3 To develop and improve products and services

We receive and process all of your personal information, which are used for a variety of purposes related to Loup Network’s business activities, such as developing new products and services, enhancing high and improving websites, applications and other digital channels, user trends, effectiveness of advertising campaigns, operations and business extensions .

We will receive and analyze the above information only when necessary. From time to time, we will analyze your personal information such as: your name, email address, IP address, gender, residence, zip code numbers and any other information mentioned. in this Statement if and only if the above information is given your consent for use.

We receive and analyze this information for our legitimate business purposes.

1.4 For the technical and functional management of the application or website

When you use our services, there will be certain information from your device that we may access using. We process personal data and help you find information easily and quickly. At the same time improving data accessibility and functionality of websites and applications on other digital channels.

Information we collect automatically may include information such as: IP address, device type, unique device identifier, browser type, apparent geolocation (such as country or city ​​level) and other technical information. We may also collect information about how your device interacts with our services, including websites you have visited and links clicked.

Collecting this information allows us to better understand the users of our services, the country in which they are located, and the content they are interested in. We use this information for internal analysis and to improve the quality and relevance of our services, to improve our products and services, and to develop new features and functions.

We process this information for our legitimate business purposes, that is, to better understand how our customers interact with our websites.

1.5 For account administration, if you create an account to interact with us

Upon your request, we can create a personal account for you to make your purchasing process easier.

We may process your name, valid email address and any other information requested. We also handle your display name, role, and login data.

We are committed to only using the information above with your consent and permission, you also have the right to stop providing information to us at any time you want.

1.6 To process your order and manage the relationship, if you purchase products through a store on our website

We will use personal data to process your purchase and deliver your order, to report order status and to contact you about the transaction.

To this end, we will process your personal information such as: your name, address, contact information: phone number or email address, regular credit card or other information. For other payments, the information will be processed by the PCI certified vendor. Process your acceptance of our applicable terms and conditions and questions about whether you want to receive information from us. We also process information about our products and services purchased from us and information collected through interactions that you have subscribed to with Loup Network websites and apps (to do so). For this, we may use cookies), your purchase history, both online (if you link a purchase to your profile) and offline (when making a purchase offline).

We will process your personal information to make the purchase agreement between the two departments and deliver the orders to you.

1.7 To manage your activity, if you participate in prize competitions, events, contests, promotions and / or games of chance

With your permission, we may send you promotional emails and invitations to contests, events, contests or games of chance. If you choose to participate in one of these activities, we need your personal data to be able to organize the program successfully.

If you participate in any of these activities, we need your personal data to notify you when you win, award, and estimate customer response to contests. awards, events, competitions, promotions and games of chance.

We are committed to only using the information above with your consent and permission, you also have the right to stop providing information to us at any time you want.

1.8 Comply with laws, legal obligations and protect assets and interests of Loup Network

We will process your personal data as appropriate or necessary (a) in accordance with applicable law, including laws outside of your country of residence and including partner due diligence and money laundering laws. , financing terrorism and other crimes; (b) to comply with legal obligations; (c) to respond to requests from government and government agencies including public and government entities outside your home country; (d) to enforce our terms and conditions, as well as our other applicable policies; (e) to protect our operations; (f) to protect our rights, privacy, safety or property and / or yours or that of others; and (g) to allow us to pursue available remedies or to limit damages we may incur.

If necessary, we may treat your name, contact information, correspondence you exchange with Loup Network, your use of any of our products and / or services and any information. otherwise mentioned in this Statement or otherwise provided by you to us, if it is necessary to process such information for one of the purposes mentioned in the previous paragraph.

We may process this information for our legitimate business purposes.

2. Cookie and similar tracking technology

We use cookies and similar tracking technologies to collect and use personal information about you, with your permission, to provide you with advertisements of interest to you. For more information about the types of cookies we use, why and how you can control cookies, please see our Cookie Statement.

3. With whom do we share your personal data?

We may share your personal data to:

  • Loup Network subsidiaries and third party service providers who provide data processing services to us (for example, to facilitate deliveries, provide operational functionality, or help increase security of our services) or those who process personal data for the purposes described in this Information & Privacy Policy, or have notified you when we collect your personal data. To ensure that your personal data enjoys a high level of protection, Loup Network has implemented Comelec’s Binding Enterprise Rules, ensuring that every Loup Network entity applies the same level of protection to your personal data. multiply. We also work with third-party suppliers to agree on technical, organizational and contractual measures (data processing agreements) to ensure that your personal data is exclusively processed for for the purposes outlined above and ensuring that the data is kept confidential confidential;
  • Any regulatory, governmental, authorized law enforcement, court or other third party that we deem it necessary to disclose: (i) in accordance with applicable law or regulation onion; (ii) to exercise, establish or protect our legal rights; or (iii) to protect your vital interest or that of any other person.
  • An actual buyer or prospective buyer (and agents and their advisors) in connection with any actual or proposed acquisition, or acquisition, merger or acquisition of any part of the business. provided by us, as long as we notify buyers that they may only use your personal data for the purposes outlined in this Privacy Statement; and others, if you authorize or instruct us, our suppliers to disclose information.

4. Where do we store your personal data?

We may transfer and process your personal data in countries other than your country of residence. These countries’ data protection laws may differ from those of your own (and in some cases, may not be protected).

Our servers are located in the European Economic Area, although our group companies and third-party suppliers operate around the world. This means that when we collect your personal data, we may process it in any of these countries, subject to the following.

Non-European Economic Area countries do not always have strict data protection laws. However, we will always take steps to ensure that third parties will use your information in accordance with this policy and we will comply with applicable legal requirements to ensure that you protect your information closely. We will ensure that, even if you are transferred to another country, your data will remain strictly protected, through separate Privacy Rules for Customer, Supplier and Partner Data. Comelec’s business or through contractual arrangements with third parties. This protection may include the European Commission’s implementation of Standard Contractual Terms for the transfer of personal information, requiring data recipients to protect the personal information they process. in accordance with European Union data protection laws.

We may also transfer or disclose your personal data to our third-party providers, professional advisors, and to others like that if deemed necessary to administer services and operations. Our business activity.

5. How do we keep your personal data private?

We use appropriate technical and organizational measures to protect the personal information about you that we collect and process. The measures we use are in place to provide a risk-appropriate level of security when dealing with personal data.

We have implemented a privacy policy, to protect data, against unauthorized access. Data on our secure sites is encrypted using SSL technology. Your browser can warn (and you should test) if the page is safe. This technology can configure your browser to issue warning messages when you first visit any secure page on the website.

All your data will be encrypted at all times while transmitted over the Internet. SSL is special software that automatically encrypts any data you send on our secure sites. Our server will then read the data with its private key. This means that your data, be it debit or credit card information, or any other personal information, will be converted to a code, only your private key or password can be decrypted. All parts of the service that require you to enter personal data are confidential.

Whether we provide you (or you choose) login information that allows you to access certain parts of our services (such as a username and password), it is your responsibility to keep it confidential. confidentiality of this information.

Information transmission over the internet is not completely secure. While we will do our best to protect your personal data, we cannot guarantee the security of any personal data you disclose online. You will accept the inherent consequences of security when using the internet and we will not be responsible for any breach of security unless we violate applicable laws, and only comply with Limits set out in any relevant terms and conditions.

6. How long will we keep personal data?

We will retain personal data collected from you if we have a legitimate need to retain (for example, to provide you with the service you requested or to comply with legal, tax or regulatory requirements. current accounting).

If we do not currently have a legitimate business need to process your personal information, we will delete it either anonymously, or if these practices are not feasible (for example, because of your personal data). you have been stored in backup archives), we will securely store your personal data and avoid further processing of the data until it can be deleted.

7. What inquiries can you make regarding your personal data?

You have the following rights in relation to your personal data:

  • You have the right to access, correct, update or request deletion of your personal data. In addition, you can object to the processing of personal data, ask us to restrict the processing of personal data, or request flexibility for your personal data. You may contact us to exercise these rights, using the contact information provided below.
  • You have the right to decline marketing communications we send you at any time. You can exercise this right by clicking the unsubscribe or opt-out link in the emails we send you. To opt-out of other forms of marketing, please contact us using the contact information provided below.
  • Likewise, if we have collected and processed your personal information with your permission, you may withdraw your consent at any time. Your withdrawal of consent will not affect the legitimacy of any data processing we conducted prior to your withdrawal, nor will it affect data processing. Your personal rights are proceeded on legitimate grounds in addition to your consent.
  • While we urge you to file any complaint with us first, you still have the right to lodge a complaint with a data protection agency about our collection and use of your personal data. For more information, please contact your local data protection authority.
  • We will respond to all requests received from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

8. Links to other websites and social media

Our Services may contain links to and from the services of partner networks, advertising agencies, affiliates and members of group companies. If you click on a link to any of these services, please note that they will have their own privacy policy / terms of use and we do not assume any responsibility or liability. Legal against them. Please check their privacy notices before you submit any personal data to them.

We also offer you the opportunity to create an account to interact with us through your social media accounts (such as Facebook, Google). This will save you time creating an account, as login information will be imported from your social media accounts. Please note that when you use this “social login” option, we may receive certain information via social media, such as name, age, location, interests, occupation and information. other from your public profile. We don’t ask for this information, but social media will do it for us when you use the social sign-in option. When you use the social login option, we will only enter the information necessary to create an account for you to interact with us, and upon receiving any other information, we will remove the information. Another received via social networks. After you create your account, you’ll have a chance to add any information you want to share with us.

9. Can people under the age of 16 provide personal data?

Persons under the age of 16 can only provide personal data to us if they have the written permission of their parent or legal guardian who has read this Privacy Statement.

10. Payment

We accept payments via PayPal. During processing, some of your data will be passed through PayPal, including information needed for processing or payment assistance, such as the total order value or billing information.

Please see the PayPal Privacy Policy for more details.

11. How to contact us

If you have any questions or concerns about our use of your personal data, please contact us at the following information:

Loup Network